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FAQ: Managed PKI Service Test Drive

How do I get a Enrollment code to pick up my administrator certificate?
When you sign up for a new trial account, we display a randomly-generated Enrollment code to pick up your administrator certificate. For security reasons, we are only show this Enrollment code at the end of the account enrollment to protect your new trial account. If you do not have this Enrollment code, then you need to enroll for another new trial account.

How do I get a new Enrollment code?
If you did not write down your Enrollment code or it is not working, then you need to enroll for another new trial account. Please fill out the trial account enrollment web form: In this trial account enrollment form, you need to enter a different value in the Company/Organization field.   We have used this Organization value as the unique identifier for the trial account. If you try to use the same value again in the Company/Organization field, then you will receive an error message. 

Why do I receive a message Organization and Organizational Unit already exist?
When we create a new trial account, we use the value in the Company/Organization field as the unique identifier. If you have received this error, then someone has already enrolled for a trial account with this value . Since this value only appears as the top level account name in PKI Manager, you can enter any value in the Company/Organization field (e.g. Symantec Trial Account instead of Symantec).

Why do I reboot after installing PKI Client?
If you enrolled for a trial account via Mozilla Firefox, we need to reboot your PCs to properly install PKI Client. Mozilla Firefox locks some files that do not allow us to complete the PKI Client installation. The re-boot allows us to finish the PKI Client installation.

How do I access my account after picking up my administrator certificate?
After picking up your administrator certificate, you can log-in to PKI Manager by visiting following web page: You will be prompted to enter the PIN to access your certificate in PKI Client. After successfully entering your PIN, you will taken to your new trial account dashboard.

How do I start issuing certificates?
In the lower left corner of PKI Manager, there is a Help icon with step-by-step instructions on how to set up certificate profiles, add users to these certificate profiles, and issue certificates to these users. 

Why does my Adobe CDS certificate installation not working?
The Adobe CDS certificate profile currently requires the certificate to be placed on an Aladdin eToken PRO hardware security module. While we are looking to update this certificate profile to enable you to issue the certificate into a software certificate store (e.g. PKI Client, Microsoft CAPI, etc.), you need an Aladdin eToken PRO at this time.

How do I download Enterprise Gateway, PKI Client, or Web Services software?
In the lower left corner of PKI Manager, there is a Resource icon with links to download software which includes Enterprise Gateway, PKI Client, and Web Services. 

What documentation is available?
In the lower left corner of PKI Manager, there is a Resource icon with links to download document such as Release Notes and SCEP Integration Guides.   Please note Web Services documentation is part of the Web Services software download.

What kind of support is available for my trial account?
Symantec only has knowledge base support available for trail accounts at this time. For production and evaluation accounts, Symantec offers telephone, email, and online support.

How do I extend the validity of my certificate?
You need to contact Symantec for extending the validity of your certificate. The existing certificate is revoked and a new administrator certificate is issued.

How do I get an Enrollment code to pick up administrator account for the extended trial account?
You will receive an email from Symantec with an enrollment code for to extend the trial account.

How do I access my administrator certificate after I extend my account?
You will receive an email to pick up the administrator certificate. You will need to enter the enrollment code that you received from the previous email. These emails are sent to you separately due to security reasons. You can then log in to PKI Manager to access the trial account with this newly installed administrator certificate.
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